Frequently Asked Questions

What am I buying?

Studio 3T operates on a per-user, non-auto renewing subscription licensing model. Licenses can be purchased for 1, 2, or 3 year terms, with significant discounts on renewals, multi-year offerings and as well as volume discounts where applicable. See our pricing page for more details.

During your subscription you will receive every software update we release within the dates of your subscription. If you do not renew your license by the last date of your subscription, you will no longer have access to the software. Studio 3T has renewal reminders in-app, as well as a dedicated Renewal Team ([email protected]) to assist in the renewal process.

Licenses can be purchased in our online shop and are delivered electronically via email. After you complete your order you’ll receive an email containing your invoice, and another email with steps to follow, to claim your license.

Do you offer support?

Yes, we offer the following support packages for commercial customers:

Priority Support

  • Priority response time (1 business day)
  • Telephone, VOIP, and email support

Complimentary Support

  • Standard response time

Both of these options are available for purchase in our online store together with the purchase of any of our Studio 3T editions.

Do I need a separate license for each machine?

Each user may use their license on a maximum of two machines and/or VMs in parallel, across all supported OSs.

What features are available in the trial?

This 30-day trial provides access to all the features of Studio 3T including the premium features available with the Studio 3T Pro and Studio 3T Ultimate licenses.

How can I send you my purchase order, or request a quote?

We’re happy to provide quotes or process purchase orders. Please contact us at [email protected] to enquire about this and we will be happy to help you to create a custom code for you so you can benefit from our volume discounts. You’ll never be any worse off. You can also create a purchase order by choosing the Purchase Order option during checkout in our online shop.

Why do you only accept USD as payment?

As we sell Studio 3T exclusively through our online webshop, which is owned by US-based company FastSpring, all transactions must be completed using USD. Studio 3T is priced the same irrespective of your location.

Is this a subscription or a perpetual license?

Studio 3T operates on a per-user non-auto renewing subscription licensing model. Licenses can be purchased for 1, 2, or 3 year terms, with significant discounts on renewals, multi-year offerings and as well as volume discounts where applicable. See our pricing page for more details.

During your subscription you will receive every software update we release within the dates of your subscription. If you do not renew your license by the last date of your subscription you will no longer have access to the software. Studio 3T has renewal reminders in-app, as well as a dedicated Renewal Team ([email protected]) to assist in the renewal process.

Can I upgrade from Studio 3T Basic or Studio 3T Pro to Studio 3T Pro or Studio 3T Ultimate once I’ve bought a license?

Of course! Please contact [email protected] with your Order ID and we’ll get everything sorted for you.

Which product edition is best for me – Studio 3T Basic, Studio 3T Pro, or Studio 3T Ultimate?

Studio 3T Basic is perfect for development teams and individual developers who need a professional, always up-to-speed MongoDB client to explore and manage their NoSQL databases. Basic comes with features that enable you to work faster such as IntelliShell, a mongo shell with autocompletion, Aggregation Editor, the aggregation pipeline builder that lets you do it in stages, and three ways to explore MongoDB data.

Studio 3T Pro builds on top of Studio 3T Basic and adds premium features like SQL Query, which lets you use SQL to query MongoDB; Query Code, the built-in code generator that converts MongoDB and SQL queries to five languages; Schema Explorer, a handy tool for spotting structural outliers and anomalies in your data; Data Compare & Sync for comparing MongoDB collections on the fly, and SQL Import and Export capabilities.

Studio 3T Ultimate is designed for larger teams or MongoDB consultants who need to import Oracle to MongoDB, or those with greater requirements for enterprise-level features such as enhanced security via Kerberos or LDAP. If you are working with a MongoDB Enterprise deployment, Studio 3T Ultimate is the best MongoDB client for you!

View the full comparison chart here.

Who can I reach out to if I have more questions?

We’re always happy to help! Email us at [email protected] with any questions that you might have about our products.

When can I use the free personal, non-commercial license?

The free personal, non-commercial license can only be used for non-commercial tasks (e.g. hobby projects, education, academic projects, non-paid-for open-source development, etc).
If you use Studio 3T for commercial work, you need a commercial license. As a rule of thumb, if you receive money for the work for which you use Studio 3T, be it directly via a salary or a consulting fee, or indirectly via (current or potential or future) revenue from your software, you are a commercial user.
If you are still in doubt, please don’t hesitate to contact us at [email protected].

What features are available with the free personal, non-commercial license?

The free personal, non-commercial license gives you access to all features of Studio 3T Core and allows you to keep three connections active in the Connection Manager.