Which Studio 3T Logs Should You Send?

If Studio 3T keeps crashing

Please send us the global_exception.log.

If you’re experiencing problems at start-up or with the auto-updater

Please send us the install4j logs.

If you’re experiencing connection problems

Please send all relevant screenshots of your connection configuration – as found in the Server, Authentication, SSL, SSH, Proxy and Advanced tabs in the Connection Manager (screenshot example here) and the log.txt file.

If your screenshots contain confidential or sensitive information, you are welcome to disguise this as you wish.

For all other issues

Please send us the log.txt file. 

Logs	OS	File location
global_exception.log	Windows	C:\Users\.3T\global_exception.log
	Mac, Linux	<home_dir>/.3T/global_exception.log
install4j logs	Windows	C:\Users\\AppData\Local\Temp\i4j_log_studio3t_.log
	Mac	$TMPDIR/i4j_log_studio3t_.log
	Linux	/tmp/i4j_log_studio3t_.log
log.txt file	Windows	C:\Users\.3T\log.txt
	Mac, Linux	<home_dir>/.3T/log.txt