The art of listening: solving your MongoDB challenges

At Studio 3T, we believe in putting our customers first, and this approach has been at the heart of our operations for the past 10 years. We’ve uncovered valuable insights that guide the software development process and address the challenges you encounter on a daily basis in your MongoDB setup.

How do we achieve this? By building strong relationships with you through your feedback, engaging with the MongoDB community, and providing excellent customer service.

Gathering customer feedback

Every summer, Studio 3T’s customer insights team launches its annual survey. The survey questions vary from year to year. Areas in which we’ve solicited feedback in recent years include the challenges you face in the different stages of the software development lifecycle, what you want to learn about, and the reasons behind delays in the software delivery process.

It’s too late to enter this year’s survey, but do look out for it next year. We announce the opening of the survey in our customer newsletters and in the Studio 3T application, and there’s usually a prize draw in return for your time.

Feature wishlists

The single most requested feature in recent surveys was a query profiler for capturing slow-running queries. Query optimization and performance can be a tricky challenge in MongoDB and it’s not easy to identify the queries that are creating a heavy load on the database system.

As we embarked on developing the query profiling tool, we made sure to stay connected with you. We conducted calls to see how you tackled specific tasks, and your observations were invaluable in shaping the development process.

The finished product 

Towards the end of 2023, we launched the Query Profiler, which provides a comprehensive overview of the slow-running queries on your MongoDB deployments. Query Profiler shows you how long a query took to run, when and how often it ran, and most importantly, whether it used an index.

The customer insights team is already analyzing findings from the 2024 survey. Watch this space for what we’ll be bringing to market in 2025!

Engaging with the MongoDB community

We hosted the Berlin MongoDB User Group at our office. User groups are a great way to connect with engineers and other software and data professionals in the area where you live and to learn about the latest developments directly from the people who work at MongoDB through real-world use cases. The talks are designed to give you insights into how to build applications that integrate with MongoDB and other technologies. It’s a great opportunity to network over pizza and beer!

We’re also proud sponsors at select events around the world and the next one, where we have a booth for you to come and talk to us, is at MongoDB.local London on October 2, 2024.

Elevating your Studio 3T experience with outstanding service

Studio 3T’s technical support team works exceptionally hard to troubleshoot any problems you encounter while using Studio 3T. If you’re evaluating developer and DBA tools in the MongoDB space, you can check out what people say about customer support for Studio 3T on the G2 review website.

Finally, our customer experience team actively collects all your insights and suggestions from across the web and channels them into our customer relationship management system. They’re the team that reaches out to you to share the exciting news of an enhancement or fix that’s included in the latest software release.

A customer-first strategy of actively listening to what you have to say and acting on those insights is what makes us able to create happy and positive experiences with you from the very first time you hear about Studio 3T.

Every individual, team, and department at Studio 3T wants to help you solve your MongoDB problems so that you can be smarter and more efficient at your job, so please don’t hesitate to start a conversation with us. We’re here for you and want to hear your feedback!