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Which Studio 3T Logs Should You Send?

The ultimate log guide for technical issues.

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Kathryn Vargas
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1–2 minutes

If Studio 3T keeps crashing

Please send us the global_exception.log.

If you’re experiencing problems at start-up or with the auto-updater

Please send us the install4j logs.

If you’re experiencing connection problems

Please send all relevant screenshots of your connection configuration – as found in the Server, Authentication, SSL, SSH, Proxy and Advanced tabs in the Connection Manager (screenshot example here) and the log.txt file.

If your screenshots contain confidential or sensitive information, you are welcome to disguise this as you wish.

For all other issues

Please send us the log.txt file. 

LogsOSFile location
global_exception.logWindowsC:\Users\.3T\global_exception.log
Mac, Linux<home_dir>/.3T/global_exception.log
install4j logsWindowsC:\Users\\AppData\Local\Temp\i4j_log_studio3t_.log
Mac$TMPDIR/i4j_log_studio3t_.log
Linux/tmp/i4j_log_studio3t_.log
log.txt fileWindowsC:\Users\.3T\log.txt
Mac, Linux<home_dir>/.3T/log.txt

Kathryn Vargas