Connections Archives

09 Jan 2019 Wednesday

Connection Issues After Updating to Studio 3T 2018.6

Experiencing connection Issues after updating to Studio 3T 2018.6? Find out why and what next steps to take.

Kathryn Vargas
Hi Brian, many thanks for reaching out and we're very sorry to hear this. Could you please send us your log.txt file, which you can find under home_dir/.3T/log.txt, and the Global Exception logs, which you can find under home_dir/.3T/global_exception.log? This will really help us locate the issue. Please send us the logs with their full content through our Technical Support form. We appreciate your help!
Brian Chen
What version of Mac OS does it require? It can't be opened on my Mac of version 10.11.3.
Mychael
please, JSON exports in tasks!, it really helpful feature
Kathryn Vargas
Hi Kakai,Yes, the download button links to the Download page which points to the latest version. But if you email us at [email protected] with your Order ID, we'd be happy to provide you a link to this particular version.Best, Kathryn
kaikai LIU
The button of "Try Studio 3T 2019.2" links to the latest version directly, not the version of 2019.2.