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09 Jan 2019 Wednesday

Connection Issues After Updating to Studio 3T 2018.6

Experiencing connection Issues after updating to Studio 3T 2018.6? Find out why and what next steps to take.
By Kathryn Vargas 0 Comments

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  • Kathryn Vargas

    Hi Chris,Thanks for reaching out - this issue was fixed with our latest hotfix release. Please let us know in case you're still experiencing the error.Best, Kathryn

  • Chris K

    Something in this version is causing issues for mongo servers that don't have semantic versions (i.e. "3.4.16-4.2" causes a failure on "Detecting MongoDB server version: Illegal argument: For input string: "16-4"")

  • Kathryn Vargas

    Hi Brian, many thanks for reaching out and we're very sorry to hear this. Could you please send us your log.txt file, which you can find under home_dir/.3T/log.txt, and the Global Exception logs, which you can find under home_dir/.3T/global_exception.log? This will really help us locate the issue. Please send us the logs with their full content through our Technical Support form. We appreciate your help!

  • Brian Chen

    What version of Mac OS does it require? It can't be opened on my Mac of version 10.11.3.

  • Mychael

    please, JSON exports in tasks!, it really helpful feature

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    January 7, 2020
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    August 28, 2019
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  • Introducing: MongoDB Video Tutorials
    January 21, 2019
  • What’s New in Studio 3T 2020.2 | Aggregation Editor Revamp, Export Wizard + Tasks Integration & More
    February 14, 2020
  • Kathryn Vargas

    Hi Chris,Thanks for reaching out - this issue was fixed with our latest hotfix release. Please let us know in case you're still experiencing the error.Best, Kathryn

  • Chris K

    Something in this version is causing issues for mongo servers that don't have semantic versions (i.e. "3.4.16-4.2" causes a failure on "Detecting MongoDB server version: Illegal argument: For input string: "16-4"")

  • Kathryn Vargas

    Hi Brian, many thanks for reaching out and we're very sorry to hear this. Could you please send us your log.txt file, which you can find under home_dir/.3T/log.txt, and the Global Exception logs, which you can find under home_dir/.3T/global_exception.log? This will really help us locate the issue. Please send us the logs with their full content through our Technical Support form. We appreciate your help!

  • Brian Chen

    What version of Mac OS does it require? It can't be opened on my Mac of version 10.11.3.

  • Mychael

    please, JSON exports in tasks!, it really helpful feature

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